Refund policy

Due to state and federal regulations governing the sale and shipment of alcoholic beverages, all sales are final. We cannot accept returns, exchanges, or physical product send-backs once an order has shipped from our facility.

However, we take great care in packaging your orders and want to ensure your shipment arrives safely. If your order arrives damaged or broken during transit, we are here to help make it right.

Damaged or Broken Items

Alcohol bottles and packaging are fragile, and while we pack every shipment with heavy-duty protective materials, transit accidents can occasionally happen.

If your shipment arrives damaged, leaked, or broken, you may be eligible for a replacement or a store refund by following these steps:

  1. Notify Us Promptly: Contact our customer service team at [Your Contact Email] within 48 hours of delivery.

  2. Provide Documentation: To process your request quickly, please include:

    • Your Order Number

    • Clear photos of the damaged product (showing the bottle, label, and seal)

    • Photos of the outer shipping box and packaging materials

  3. Review & Resolution: Once we receive your photos and inspect the claim, we will process a replacement shipment (subject to inventory availability) or issue a refund back to your original payment method.

Important Conditions & Exclusions

  • All Sales Final: Once a package has shipped, it cannot be returned for a refund due to buyer’s remorse, change of heart, or ordering errors.

  • Refused / Unclaimed Deliveries: If a package is returned to us due to an incorrect shipping address, failed delivery attempts (e.g., no adult 21+ present to sign for the package), or refusal at the door, original shipping charges and adult-signature fees are non-refundable. A re-shipping fee will apply if you request the order to be resent.

  • Missing or Incorrect Items: If an item is missing or if you received the incorrect product, please contact us within 48 hours of delivery so we can correct the issue immediately.

Refund Processing Time

If a refund is approved for a damaged or incorrect shipment:

  • Refunds will be issued back to your original payment method.

  • Please allow 5–10 business days for the credit to reflect on your statement, depending on your financial institution.

Contact Us

If you have any questions or need assistance with a damaged shipment, please reach out to our team at steve@oasisdistillery.com.